SUTTON Privacy Statement
Informative report about personal data treatment
SUTTON Hydraulics commits itself to protect its users' privacy. In this informative report about privacy, the mechanisms of data collecting and treatment adopted by SUTTON Hydraulics (afterwards mentioned as "Site") are described; therefore the following information does not apply to other SUTTON Hydraulics websites, products or services, online and not online. The access to the Site assumes the consent to collection and treatment of personal data, according to the methods described in this informative report about privacy.
Personal data collection
Personal information will be requested when such information is necessary for identifying or contacting the user for the supply of a service or the execution of required transactions. Such information is generally required for allowing the user to benefit of a service, for instance for receiving information about SUTTON Hydraulics products or services, participating to a competition, subscribing to a newsletter, visiting a website area with a limited access, purchasing products, services, downloading software, documentation or registering SUTTON Hydraulics products purchased by the user. Personal information can be required, i.e. name, birth date, name of the company or firm, e-mail address and office telephone number, home or office address, information related to the profession, the firm or information related to a credit card.
Some information related to visited pages can be collected in the Site, for instance the name of the Internet service provider and the IP address (Internet Protocol) through which you enter the Internet; date and time of the access to the Site; pages visited by the users inside the Site ad the Internet address of the website from which the user gained direct access to the Site. Such information is collected for analyzing the trends, for managing and improving the Site.
Some areas of the Site offer the chance to interact with other users and with SUTTON Hydraulics staff and experts, so that the sharing of information and news related to SUTTON Hydraulics products and associated technologies are promoted.
Use of the personal information
The personal information collected on the Site will be used for the operation of the Site and for supplying services or performing transactions which have been required and authorized by the user.
To such purpose, SUTTON Hydraulics will be able to use the personal information for making the support service and customer assistance more efficient, so the use of the Site is improved and simplified, thus excluding the need to input again and again the same information or customizing the Site according to the user interests or preferences.
The personal information is used for providing the user with important information related to products and services in use, included upgrades and notifications. Moreover, with prior authorization from the user, SUTTON Hydraulics will be able to send information related to other SUTTON Hydraulics products and services and/or communicate collected information to SUTTON Hydraulics partners, which this way will be able to send information related to respective products and services.
Data related to visited pages will be combined to anonymous demographic data in order to perform a research and for providing contents which satisfy user interests. In some limited access areas of SUTTON Hydraulics, upon authorization of the user, data related to visited pages are combined to personal information in order to provide customized contents. If the authorization is not given by the user, the customized service will not be provided to the user and the personal information will not be combined to data related to visited pages.
When you perform the registration for a newsletter or you require receiving promotional e-mail messages, SUTTON Hydraulics will be able to use customized links or analogue technologies for keeping track of the e-mail links with which the user interacts. SUTTON Hydraulics will be able to combine these data to the collected personal information, so that it will provide more interesting e-mail communications and purchase suggestions. Each e-mail message includes a link for cancelling the subscription and stopping the sending of this kind of communications.
Some services of SUTTON Hydraulics provide people with the chance to publicly view certain personal information, as happens for SUTTON Hydraulics partners which like to publish contact information for offering commercial services. The adhesion to this kind of services is always optional.
SUTTON Hydraulics occasionally requests other companies to offer limited services in its account, as website hosting, answer to customer questions related to products and services or, the sending of information about products, special offers or other services. These companies will be only provided with the necessary information for the supply of the service and will be imposed to respect the privacy, by forbidding the use of provided data for a different purpose than the agreed one.
SUTTON Hydraulics is allowed to disclose personal information only if obliged by law or in case there is the firm belief that such action is necessary for (a) complying to law or conforming to the provisions of a legal act with involvement of SUTTON Hydraulics or the Site; (b) protecting and defending the rights or the ownership of SUTTON Hydraulics, o (c) acting in extreme circumstances for protecting the personal safety of SUTTON Hydraulics employees, of the users of SUTTON Hydraulics products or services or of the public.
The personal information collected on the Site can be stored and processed in the United Kingdom or in any other country in which SUTTON Hydraulics or affiliated, auxiliary or representing companies are present. The use of this Site constitutes implicit acceptance of such information transfer outside your own country.
Control of personal information
Save different provisions included in this informative report, without the authorization of the user, the personal information collected in the Site will not be spread outside SUTTON Hydraulics and the related affiliated and controlled companies. As described in the following section, the user can log into their personal information and express preferences about the methods in which he wish to be contacted.
Please remember that this informative report about privacy and the options communicated to the user on the Site will not necessarily apply also to the personal information provided in the scope of other products or services which are separately managed.
SUTTON Hydraulics can periodically send e-mail messages containing information about the technical service or products and services requested by the user, requests of confirmation or service notification. Some services offered by SUTTON Hydraulics include the contact with the customer. In this case the client will not have the chance to cancel the subscription to such mailing lists because the contact with the client represents an essential service.
Protection of personal information
SUTTON Hydraulics is committed to protect unconditionally the privacy of personal
information. The various used technologies and procedures of protection
are finalized to protect personal information from unauthorized access,
use or disclosing. For instance, personal information is stored on computer
systems with limited access, placed in controlled structures. Moreover,
when highly reserved personal data are transmitted on the Internet (like
credit card number), they are protected through cryptography, e.g. with
SSL protocol (Secure Sockets Layer).
Contact us for further details : Telephone 01989 768545 or Fax 01989 762202
Contact us by email : Enquiry@suttonhydraulics.co.uk
Our Head Office is: Unit 4A, Alton Rd Industrial Estate, Ross-on-Wye,Herefordshire. HR9 5NB
